Returns and Refund Policy

Our return policy is designed to provide customers with complete security regarding the products purchased from our store.

All our products come with a warranty of up to 15 days against manufacturing defects and/or quality issues. We also accept returns for products that are different from what was ordered by the customer.

If you receive a product with a manufacturing defect or one that is different from what you ordered, follow these steps to process the return:

• If 7 business days have passed and the product shows a defect, contact us via email with your order number, the product to be returned, and the defect.
• Once we receive your message, we will forward your request to our quality department for review. Authorization from this department is required for a possible exchange.
• Once the analysis is complete, we will get back to you with our decision, and if necessary, an exchange will be made. Your complaint will be reviewed within 7 business days.
• If a problem is confirmed, we will contact you via email, and you can choose from the following alternatives:
  • Receive a refund for the amount paid.
  • Receive a new product identical to the one ordered.
• The refund will be processed after the product arrives at our facility. It must be returned with all original items included.
• Upon arrival, we will evaluate the product on the same day, and after confirmation from the quality inspection department, we will issue the refund immediately.

According to the Consumer Protection Code, cancellation requests for online purchases must be made within 7 business days after receiving the product.

For credit card refunds, our financial department has a maximum of 7 business days to process the refund with the credit card operator. The refund may take up to 120 days to appear on your credit card depending on your card's billing cycle.

If a refund is necessary, it will be made to a bank account within a maximum of 10 business days after quality inspection. Refunds can only be processed to a bank account with the same details used on our website.

Products returned without prior communication, outside the deadline, missing items, or without the original tags or invoice will be returned to the customer.

The same applies to returns rejected after inspection by our quality department. These products will be sent back to the customer using the "Sedex" postal service with postage due. The customer must pay for the shipping costs of the return. We do not cover return shipping costs for any reason.

By placing an order on our site, customers agree to our return and refund policy.

Note: Mimo's is not responsible for shipping costs for returns, chargebacks, or exchanges for other products. This cost is the responsibility of the customer.